Original Equipment Manufacturers and Distributors
Frequently Asked Questions
Q. Do you do bespoke or customised products?
Yes. While most of our products can be configured to suit common applications, we realise that not every application is easily served by our standard range of products. Customisations are considered on a case-by-case basis by our product department.
We are also engaged by customers to design fully bespoke offerings for new instruments and new markets. If you have a project you’d like to discuss with us, please reach out to our dedicated team.
Q. Can I have CAD drawings of your products so I can design my system?
We do not supply CAD drawings in most cases. If there is a specific need for information around a project, we are happy to discuss under an NDA and provide relevant information.
Q. Do you provide installation support with your accessories?
Most of our products interface directly and easily with commercially available spectrometer systems. Nevertheless, should any difficulties arise, our support team is available to guide you over the phone or via video link from one of our lab facilities.
Q. Are your products supplied with a warranty or guarantee?
A: Each product made by Specac comes with a one-year limited warranty. An extended warranty is available for select products. You may request extended warranty information from your representative at the time we quote you.
Q. Can you send me a price list for all your products?
Full price lists are available for key distribution or other channel partners with whom we have an agreement in place. Please reach out to the team if you are interested in distributing our products.
Q. Are your accessories compatible with old FTIR spectrometers?
our Benchmark Baseplate mounting apparatus. We provide the Benchmark Baseplate for the following FT-IR spectrometers:
| OEM | Models |
| Agilent | Cary 660, Cary 670, Cary 680 (Not compatible with Cary 630) |
| BioRad | Excalibur, Scimitar, FTS series |
| Bruker | Invenio, Vertex, Tensor II, Tensor 27, Equinox, Vector, IFS series |
| Great | Great 20 |
| Jasco | All models |
| Lumex | FT-08 |
| Mattson | All models |
| PerkinElmer | Spectrum 3, Frontier, Spectrum 2, Spectrum 1, Spectrum 100, Spectrum 400, Spectrum 4000, Spectrum 65, Spectrum 2000, Spectrum GX |
| PG Instruments | FTIR 7800 |
| Shimadzu | All models |
| Tianjin Gangdong | 850 |
| Thermo Fisher Scientific (Nicolet) | Summit, iS50, iS20, iS10, iS5, Nexus, 6700, 8700, Magna, Avatar, Protégé |
| Varian | Cary 660, Cary 670, Cary 680, Excalibur, Scimitar, FTS series |
This list is not exhaustive but encompasses current and legacy models for all major OEMs.
The following Specac accessories are designed to use the Benchmark Baseplate:
- Quest ATR
- Golden Gate ATR
- Gateway ATR
- Pearl liquid transmission accessory
- Atmos long pathlength gas cells(*)
- Cyclone long pathlength gas cells(*)
- Microfocus beam condenser
- MiniDiff Plus Diffuse reflectance accessory
- Variable Temperature cell holder
Some of our accessories use a bespoke baseplate apparatus. These are generally available for the same spectrometer models as above, but Specac can advise on a case-by-case basis.
Specac products
- High Temperature, High Pressure (HTHP) cell
- Selector Diffuse Reflectance accessory
- Selector Environmental Chamber accessory
- Monolayer/Grazing Angle accessory (**)
Harrick products
- Praying Mantis
- Seagull
- ConcentratIR2
- FiberMate
- Refractor2
- Refractor Reactor
- External reflection accessories
- VariGATR
The remaining accessories in our portfolio are mounted via a 3” x 2” slide mounting plate which fits into the holder supplied with your spectrometer. Specac do not provide these holders, so contact your OEM representative if you require this for your instrument.
Slide mounted accessories include:
- Omni Cell demountable liquid cells
- Harrick demountable liquid cells
- 3-port liquid flow cells
- Storm 10 cm gas cells
- Magnetic film holder
- Specacards
- Micro Compression cell
- Electrical heating jacket
- Water heating jacket
- Oil-in-water analysis kit
- 25 Reflection ATR
- Ambient cell holder for heatable liquid cells & flow cells
- Variable Temperature cell holder
If you have any questions about this, please contact us.
(*) Due to the dimensions of the sample compartment, some Atmos and Cyclone models are not compatible with the PerkinElmer Spectrum 2
(**) Due to the dimensions of various sample compartments, the full range of grazing angles of incidence may not be possible. Please see separate product manual.
Q. Do you have products in stock?
In general, our products are made to order and are not kept in stock. However, some generally available items are kept on stock for fast shipment. We can advise you on stock availability at the time of quotation or ordering.
Q. How soon can my product be delivered?
As per the above, our products are generally made to order. When your order is accepted, we will provide an estimated shipping date based on current availability of stock or supply of parts.
Q. Do you have leasing options?
Not at the moment.
Q. Do you have products in stock to ship immediately?
Yes and No. While we do have on the shelf products, we are currently not a company shipping products withing 24 hours of receiving an order. Specac will take a few days to box up and ship each order received.
Q. Can I buy directly from you?
Yes. However, in many locations we also work through local distributors or dealers who are better placed to support customers in the field. You can let us know when you make an enquiry if you would like to speak to a distributor.
Q. Can I make a purchase online via your website?
At this time Specac products are not available for purchase via the website (ecommerce).
A small number of replacement parts for Harrick Scientific products can be purchased at harricksci.com
Q. I have a dumb/stupid/noob question about your products – can I still ask your applications team?
Yes, of course! There is no such thing as a “dumb” question, and we are very happy to help. How to get in touch
Q. I am looking for support with a product I have already purchased, who’s my point of contact?
Please use submit a technical support ticket, online to get the swiftest response, or email us at: techsupport@specac.co.uk
Q. How can I pay my invoice?
Our preferred method is through Bank transfer. In addition, payment is also accepted by Credit/Debit card and Check/Cheque. We do, however, only process credit cards over the phone during local business hours and never store your information.
In the US please call 914-747-7202 for payment assistance. In the UK and rest of the world please call +44 (0) 1689 873 134 for payment assistance or contact us by email at customer.services@specac.co.uk.
Q. Can I have a separate quotation for each of the items in my enquiry?
Yes, if you request this with your quote request.
Q. Do you accept credit card payments?
We do accept credit card payments. We do not store credit card information under any circumstances.
Q. What is the cost of shipping?
We can provide an estimated cost of shipment at the point of order. However, we can only calculate the true cost of shipping when your order is packed for delivery.
Q. How soon will I receive my order after placing it?
Most of our products are built to order. When you place an order with us our team will provide you with an estimated date of delivery based on current lead times. If an item is in stock it may be available to ship sooner.
Q. What if there is an issue with my product? Can I return it, or have it replaced?
If you have discovered a fault with your product upon delivery, you can contact us to initiate a return for repair or replacement under warranty.
Repairs are chargeable if the product is out of warranty, or the damage has occurred due to misuse of the product
Q. Where can I find a local distributor?
You can find details of our local distributors on our Global Distribution page or by contacting us directly.
Q. Is it possible to set up a call with your sales team to discuss my needs?
Yes, absolutely! We’re more than happy to speak to you by phone or on video call. Please contact us to arrange a call or send an email to sales@specac.com.
Q. How can I get in touch?
Please use our dedicated contact form to get in touch with the sales, customer services, or technical support team.
However, if you wish to reach the team directly, you can use the email and phone numbers below:
- For sales and application enquiries email us at sales@specac.com or phone us on 914-747-7202 (USA) or +441689 892 902 (UK and rest of world).
- For enquiries relating to orders, deliveries, and lead times, please contact us using our form or email services@specac.co.uk or phone us on 914-747-7202 (USA) or +441689 873 134 (UK and rest of world).
- For technical enquiries or to troubleshoot an issue with a product, please use our dedicated technical support form or send an email to techsupport@specac.co.uk.